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skype: jmklaar

Margus’s main tasks are to create homogenous and single minded concepts out of disparate, and, sometimes at first sight contradictory, information. He is a skilled speaker and often runs Branding and Service Design trainings and workshops with clients, working through their brand challenges together. He is a branding coach at the Marketing Institute and a frequent speaker at marketing and service design conferences. Being somewhat of a cosmopolitan man, he is involved in international projects at Brand Manual. As of August 2013 he is bringing his service design skills to the Swedish market by establishing Brand Manual in Stockholm.

skype: kaarelmikkin

Getting the right information from the right people at the right time to make the right decisions is undoubtably Kaarel’s strength. Besides running the Tallinn office, Kaarel works with clients to help them understand their own organisations and staff.

With a degree in political science and longterm experience in big network agencies, Kaarel is able to deliver insight and understanding into the processes of large companies and corporations. And in this business environment, he often works as a consultant to the management, providing design thinking points-of-view and answering brand strategy questions. Contact Kaarel for any new-business inquiries and projects.

A senior Art Director with a background at some of Sweden’s most influential agencies, Kalle is an expert in understanding client challenges and their customers needs and wants. Beckmans College of Design was the spark that set his passion for change and communication ablaze. A natural communicator, he has an intense interest in humans, organizations, cultural phenomena, art, music, philosophy, design, architecture, fashion and business. His understanding of the human condition combined with an open mind allows him to catch ideas, concepts and patterns before anyone else, and to turn them into visual concepts that create business opportunities.

skype: kailikallas

Kaili joined Brand Manual in 2012 after a 10 year period at the Government Office of the Republic of Estonia. There she was responsible for mediating issues on the agenda at government sessions and cabinet meetings – ensuring that the world’s first e-government continued to be the world’s best e-government.

She has a BA from Tallinn University in Public Administration and entrepreneurial experience, allowing her to take good care of several key client accounts as well as Brand Manual’s own back office. Kaili joined the company’s management team and has been a board member since 2015 – organising the financial processes of the company, streamlining reporting and project organisation. Today she has moved to one of the world’s largest financial and business centres, Singapore – thus becoming Brand Manual’s first ambassador in Southeast Asia.

skype: danmikkin

If there is one thought that best describes Dan Mikkin, then it is attention to detail. His work with clients ensures that even the smallest aspects of a project are perfectly executed. However, when it is the design that everyone else remembers, clients value him for his intricate planning and forethought. Before Brand Manual, Dan worked as a Creative Director and Art Director at local DDB and McCann-Erickson. Now at Brand Manual he directs multiple teams and projects with a focus on service design, identity and packaging. His pet project in Brand Manual is designing the annual Christmas card for the President of Estonia.

Slava takes the pieces of projects that others have started and finishes them. He creates full working identities out of sometimes divergent fragments and develops those concepts into functional designs that not only look good, but work well. He has a BA in graphic design from the Estonian Academy of Arts and a diploma in managing computers and networks from the Tallinn Polytechnic Institute.

skype: mihkelvirkus

Mihkel landed at Brand Manual following a stint at Google where he worked as web-type designer. He has a BA from the Estonian Academy of Arts and a Masters degree in the Design and Development of Virtual Environments from Tartu University. As an Art Director he is responsible for large scale web based information system design and service processes, as well as consulting clients on their digital strategies. His structured approach, focusing on function before form, ensures working and usable results.

After leading a marketing department of one of the fastest growing real estate companies in Estonia, Timo decided to join Brand Manual. Before real estate marketing he ran a successful web design agency, building up a respectable reputation and an international client base. Currently Timo is studying for a Masters in Business Administration & Marketing in Tallinn University of Technology. With his creative and detail-oriented mind he takes care of customer focused projects, finds new business opportunities and fine-tunes current clients.

Pello joined Brand Manual after a decade in the advertising industry, where he worked himself up from a designer’s position to CEO of a local TBWA. Originally from the fashion design world, he studied International Business Administration and Marketing in the Estonian Business School. At Brand Manual he is a Strategic Art Director, fluent in creativity, marketing and business, he is able to balance design and a strategic approaches to meet our clients needs.

Merlin joined Brand Manual after seven years of hands-on account work in the advertising industry. There she focused on rebranding a range of service providers from telecoms, post and logistics to social welfare services. She has a Masters in Organisational Behaviour which has made her well versed in big picture visualising. Merlin is a detail-oriented and straightforward person. And it is her strength of will which makes an excellent asset to projects and clients alike. As an Account Director at Brand Manual she is responsible for in-house process quality as well as sourcing and co-ordinating new clients.

Eveli is living proof that an internship can get you far. Her first one was designing stores in Shanghai, then she handled visual merchandising for Baltika’s fashion brands in Tallinn. Finally she spent 3 months with us at Brand Manual working on various service design projects. She rejoined Brand Manual in January 2015 after successfully graduating from her retail design and management studies in Denmark. Her ability to see the big picture, together with good research and concepting skills make her a welcome addition to our Tallinn team where she works as a service design researcher and helps with running various back office functions.

Villu comes from the best school for graphic designers imaginable – 13 years of unforgiving deadlines in a major newspaper. This has made him one of the most efficient professionals in the business. As a master of the craft, he has lectured Layout Design at the Estonian Academy of Arts and designed over 800 books himself as a pastime. Working as a designer in Division, a leading advertising agency in Estonia, Villu has never stopped his quest of learning. This attitude towards amassing knowledge makes Villu a perfect fit. In Brand Manual he puts his immense experience to good use helping our clients to streamline their workflows as well as fine-tuning Brand Manual’s own design processes.

Katrin joined Brand Manual after 16 years in market research. During this time she directed countless polls, research projects, focus groups and interviews. Combining the results with insightful analysis, she helped many a company get a better understanding of what their customers actually think. We’re very pleased, that Katrin decided to bring her research skills and experience to Brand Manual and get directly involved in designing customers’ journeys and experiences.

She has an excellent understanding of how market trends develop, how to track and measure them as well as a very broad overview of the banking, telco and logistics industry. As a team leader, she will bring considerable value to branding, customer engagement, service quality, staff and customer loyalty as well as usability testing projects, for the benefit of all Brand Manual clients.

Jaana joined Brand Manual after a brief spell working for an international start-up. Here she is responsible for analysing business strategies as well as for developing employer branding techniques for tackling internal on-boarding challenges. 

Her previous career saw her as the development manager of a logistics and distribution company. Responsibilities ranged from recruiting staff, handling customer feedback, negotiating contracts with suppliers, starting and running projects as well as taking care or marketing activities for existing and new business opportunities.

She has a law degree from Tartu University which provides a strong foundation to her systematic approach to gathering and processing information. Her natural curiosity combined with her extensive business experience makes Jaana a valuable addition to Brand Manual’s service design team.