Brand Manual Bulletin
Stay abreast of the latest in the intersection between service design, communication and uncommon sense.
Seventy-one percent of business leaders...
… believe that customer experience is the next corporate battleground.
International service design and branding agency
Service design is the new marketing.
Technology is transforming our lives and for your company, competitive advantage no longer comes from what you do, but rather from how you do it. Quality is universal.
To really engage customers, you have to deliver a better customer experience.
Learning to fail, and becoming comfortable with failure, is a designers secret weapon. The skill of working effectively with trial and error leads further, faster than presuming that you already know everything.
R-kiosk was about to rebuild its business model. In order to carry it through, it needed motivated franchisees. Inspiration starts with a clear service concept: Fast food can be good food.
For parents with young children, everyday chores often become a high stress event. Prisma figured, that they could at least make grocery shopping less of a pain. For both children and parents.