Brand Manual Bulletin

Stay abreast of the latest in the intersection between service design, communication and uncommon sense.

Seventy-one percent of business leaders...

… believe that customer experience is the next corporate battleground.

Service design is the new marketing

Technology is transforming our lives and for your company, competitive advantage no longer comes from what you do, but rather from how you do it. Quality is universal. To really engage customers, you have to deliver a better customer experience.

At Brand Manual we help you define and design the customer experience in a way that makes sense.We offer services in four areas, which are interlinked:

Brand Manual Bulletin

Sign up to the Brand Manual Bulletin and stay abreast of the latest in the intersection between service design, communication and uncommon sense.

Featured

Re-designing education

Re-designing education

Education needs to enter the 21st century. Today’s educational system can no longer deliver a workforce that business requires.

E-piim – waking up the sleeping giant

E-piim – waking up the sleeping giant

It's a 100 year old cheese producer, collectively owned by Estonian milk farmers. Focusing on export had left it virtually unknown on the local market. How do you get it back to the top?

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E-piim – waking up the sleeping giant

E-piim – waking up the sleeping giant

It's a 100 year old cheese producer, collectively owned by Estonian milk farmers. Focusing on export had left it virtually unknown on the local market. How do you get it back to the top?

Apollo – reinventing the bookstore

Apollo – reinventing the bookstore

Apollo was a bookstore. Videoplanet rented films. Filmipood sold movie DVDs. All three were conventional stores and finding it very hard to keep up with the shift to digital content. Over the course of several years, Apollo reinvented what and how people consume for content. Apollo won the prestigious Service Design Award for Best Professional Project in 2016. The award is organised by the Service Design Network.

Writers Guild of Sweden homepage

Writers Guild of Sweden homepage

The Writers Guild of Sweden (Dramatikerförbundet) is an association that, since 1941, organises screenwriters, playwrights and translators of dramatic text.

Testimonials

Brand Manual’s team understands our business needs perfectly. They’re always able to unravel our complicated tasks with elegance and reach our desired objectives. I pay my highest regards to them!Risto Rossar – CEO, Insly
Brand Manual doesn't only help you create a brand, but work through your business idea with you. Much more than a branding agency, Brand Manual is a strategy agency.Jakob Saks – Founder & CEO, Rabaconda
Brand Manual created the conditions in which NoBananas could gain a strong public image by helping to design a distinct and memorable brand. Combined with NoBananas' dedicated team and inordinate amounts of work, this all makes for the world's best fresh berries retail concept ... which definitely ain't got No Bananas.Andero Keronen – CEO, NoBananas
When we met Brand Manual, we were looking for a designer – fortunately, we got much more. We got a strategic partner, who helped us develop our business plan, pointed out different options and encouraged us along the way.Kristel Kelder – Brew madame, Pöide Brewery
Our cooperation with Brand Manual started in 2010. Since then, the turnover has increased 25-30% annually. It is hard to measure the impact of design in this, but the figures speak for themselves.Eero Valge – Partner, Artproof