Brand Manual Bulletin

Stay abreast of the latest in the intersection between service design, communication and uncommon sense.

Seventy-one percent of business leaders...

… believe that customer experience is the next corporate battleground.

Service design is the new marketing

Technology is transforming our lives and for your company, competitive advantage no longer comes from what you do, but rather from how you do it. Quality is universal. To really engage customers, you have to deliver a better customer experience.

At Brand Manual we help you define and design the customer experience in a way that makes sense.We offer services in four areas, which are interlinked:

Brand Manual Bulletin

Sign up to the Brand Manual Bulletin and stay abreast of the latest in the intersection between service design, communication and uncommon sense.

Featured

Glue for business

Glue for business

The road to hell is paved with good intentions. Or, every single touchpoint on the customer journey was thought through. They just didn’t work very well together.

Stress free grocery shopping. Even with kids.

Stress free grocery shopping. Even with kids.

For parents with young children, everyday chores often become a high stress event. Prisma figured, that they could at least make grocery shopping less of a pain. For both children and parents.

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Stress free grocery shopping. Even with kids.

Stress free grocery shopping. Even with kids.

For parents with young children, everyday chores often become a high stress event. Prisma figured, that they could at least make grocery shopping less of a pain. For both children and parents.

President of Estonia Christmas project

President of Estonia Christmas project

Every year Brand Manual has been working with the country's president. The goal is to showcase something extraordinary about Estonia. This year’s theme is what's the secret behind the strength of this small country.

E-piim – waking up the sleeping giant

E-piim – waking up the sleeping giant

It's a 100 year old cheese producer, collectively owned by Estonian milk farmers. Focusing on export had left it virtually unknown on the local market. How do you get it back to the top?

Testimonials

Brand Manual’s team understands our business needs perfectly. They’re always able to unravel our complicated tasks with elegance and reach our desired objectives. I pay my highest regards to them!Risto Rossar – CEO, Insly
Brand Manual doesn't only help you create a brand, but work through your business idea with you. Much more than a branding agency, Brand Manual is a strategy agency.Jakob Saks – Founder & CEO, Rabaconda
Brand Manual created the conditions in which NoBananas could gain a strong public image by helping to design a distinct and memorable brand. Combined with NoBananas' dedicated team and inordinate amounts of work, this all makes for the world's best fresh berries retail concept ... which definitely ain't got No Bananas.Andero Keronen – CEO, NoBananas
When we met Brand Manual, we were looking for a designer – fortunately, we got much more. We got a strategic partner, who helped us develop our business plan, pointed out different options and encouraged us along the way.Kristel Kelder – Brew madame, Pöide Brewery
Our cooperation with Brand Manual started in 2010. Since then, the turnover has increased 25-30% annually. It is hard to measure the impact of design in this, but the figures speak for themselves.Eero Valge – Partner, Artproof