Brand Manual Bulletin

Stay abreast of the latest in the intersection between service design, communication and uncommon sense.

Seventy-one percent of business leaders...

… believe that customer experience is the next corporate battleground.

Service design is the new marketing

Technology is transforming our lives and for your company, competitive advantage no longer comes from what you do, but rather from how you do it. Quality is universal. To really engage customers, you have to deliver a better customer experience.

At Brand Manual we help you define and design the customer experience in a way that makes sense.We offer services in four areas, which are interlinked:

Brand Manual Bulletin

Sign up to the Brand Manual Bulletin and stay abreast of the latest in the intersection between service design, communication and uncommon sense.

Featured

Out of sight, out of mind?

Out of sight, out of mind?

Nowhere is the opportunity to improve the customer experience greater, than with digitalisation. However, there are some pitfalls too…

Produktion2030

Produktion2030

Produktion2030 is the strategic programme for production research and innovation in Sweden. Its goal is to create a national foundation of research, innovation and training to facilitate competitive Swedish production by the year 2030 and to act as a catalyst for collaboration between academia, research institutes and industry.

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brand manual sweden @brandmanualSE

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Produktion2030

Produktion2030

Produktion2030 is the strategic programme for production research and innovation in Sweden. Its goal is to create a national foundation of research, innovation and training to facilitate competitive Swedish production by the year 2030 and to act as a catalyst for collaboration between academia, research institutes and industry.

Insly – insurance easily

Insly – insurance easily

Dragging insurance, the most conservative industry, into the digital age.

Karja Pagar – craft bakery from Saaremaa

Karja Pagar – craft bakery from Saaremaa

Authentic family run craft bakery from the island of Saaremaa preserving island’s rye bread making traditions.

Testimonials

Brand Manual’s team understands our business needs perfectly. They’re always able to unravel our complicated tasks with elegance and reach our desired objectives. I pay my highest regards to them!Risto Rossar – CEO, Insly
Brand Manual doesn't only help you create a brand, but work through your business idea with you. Much more than a branding agency, Brand Manual is a strategy agency.Jakob Saks – Founder & CEO, Rabaconda
Brand Manual created the conditions in which NoBananas could gain a strong public image by helping to design a distinct and memorable brand. Combined with NoBananas' dedicated team and inordinate amounts of work, this all makes for the world's best fresh berries retail concept ... which definitely ain't got No Bananas.Andero Keronen – CEO, NoBananas
When we met Brand Manual, we were looking for a designer – fortunately, we got much more. We got a strategic partner, who helped us develop our business plan, pointed out different options and encouraged us along the way.Kristel Kelder – Brew madame, Pöide Brewery
Our cooperation with Brand Manual started in 2010. Since then, the turnover has increased 25-30% annually. It is hard to measure the impact of design in this, but the figures speak for themselves.Eero Valge – Partner, Artproof